When you enter Festival Mall through the main entrance, which faces the Festac Link Road, you will find the Information Desk positioned prominently in the central atrium area. It's usually near the main entrance, often close to the escalators or elevators that lead to the upper floors.

Look out for clear signage overhead or on pillars that point to "Information" or "Customer Service." The desk is typically well-staffed during mall operating hours, and the staff are there to assist you with a wide range of inquiries.

What services can you expect at the Information Desk?

• Mall Directory: Get a physical map or guidance on where specific stores, restaurants, or facilities are located.

• Lost and Found: If you've lost an item or found something, this is the place to report it.

• Event Information: Find out about ongoing promotions, events, or activities happening in the mall.

• General Assistance: Any other questions you might have about the mall's services, opening hours, or accessibility.

• Wheelchair Assistance: Some malls offer wheelchair services for visitors with mobility challenges. You can inquire here.

• Feedback and Complaints: A point of contact for sharing your experience or lodging a complaint.

How to Get to Festival Mall (and its Information Desk)

Getting to Festival Mall is straightforward, as Festac Town is a well-connected part of Lagos. Here are common ways to reach the mall from various parts of the city:

From Oshodi

Oshodi is a major transport hub in Lagos.

• By Bus (Danfo): From Oshodi Under Bridge (either by the express or inside the market), look for buses going to "Mile 2." Once you get to Mile 2, you'll need to take another bus or Keke Napep (tricycle) directly into Festac Town. Ask to be dropped at "Festac Link Road" or "Festival Mall."

• By Commercial Taxi/Ride-Hailing: You can easily get a commercial taxi or use ride-hailing apps like Bolt or Uber directly to Festival Mall, Festac Town. This is the most convenient but also the most expensive option.

From CMS/Marina

If you are coming from the Island or the CBD area.

• By Bus (BRT/Danfo): From CMS, take a bus heading towards "Mile 2." There are often BRT buses or regular yellow buses that ply this route. From Mile 2, follow the same instructions as above: take another bus or Keke Napep into Festac Town and ask to be dropped at Festival Mall.

From Ikeja/Maryland

From the heart of Lagos mainland.

• By Bus (Danfo): From Ikeja Along, Maryland, or Ojota, you'll need to get a bus heading towards "Mile 2." From Mile 2, take another bus or Keke Napep into Festac Town, specifically to the Festac Link Road where the mall is located.

• By Commercial Taxi/Ride-Hailing: Direct commercial taxis or ride-hailing services are available and offer a comfortable, albeit pricier, journey straight to the mall.

From Other Parts of Festac Town

If you are already within Festac Town or nearby areas like Satellite Town, Amuwo Odofin.

• By Keke Napep (Tricycle): This is the most common and convenient way to move around within Festac. Simply tell the Keke driver you are going to "Festival Mall."

• By Okada (Motorcycle - where allowed): While restricted on major roads, motorbikes are still common for quick trips within smaller Festac streets. Confirm with the rider if they can take you directly to the mall.

• Walking: If you are very close, walking might be an option, but consider the heat and traffic.

Current Fare Estimates Table (2026)

Please note that these are estimated fare ranges and can change based on fuel prices, time of day (rush hour), and the specific transport union. Always confirm the fare before boarding.

| Route | Transport Mode | Fare Range (₦) | Notes |

| :---------------------------------- | :------------------- | :----------------- | :----------------------------------------------------------------- |

| Oshodi to Mile 2 | Danfo (Yellow Bus) | ₦300 - ₦500 | Direct route, usually no stops unless requested. |

| Mile 2 to Festival Mall (Festac) | Danfo/Keke Napep | ₦150 - ₦300 | From Mile 2 Under Bridge, look for buses going into Festac. |

| CMS/Marina to Mile 2 | BRT/Danfo | ₦400 - ₦600 | BRT is usually more comfortable and fixed price. |

| Ikeja Along to Mile 2 | Danfo (Yellow Bus) | ₦400 - ₦600 | Direct buses available. |

| Within Festac Town to Festival Mall | Keke Napep (Tricycle)| ₦100 - ₦250 | Depending on distance within Festac. |

| Any Major Hub to Festival Mall | Ride-Hailing (Uber/Bolt) | ₦2,500 - ₦6,000+ | Price varies greatly by distance, traffic, and surge pricing. |

Best Departure Points (Parks/Terminals)

When planning your trip to Festival Mall, these are the most common and reliable departure points:

• Oshodi Terminal: A massive transport hub. You'll find buses going to Mile 2 here. From Mile 2, it's a short ride into Festac.

• CMS Bus Stop: Located on Lagos Island, this is a major hub for people coming from the Island or Apapa axis. Buses to Mile 2 are readily available.

• Mile 2 Under Bridge: This is a critical interchange. If you're coming from anywhere on the mainland (Oshodi, Ikeja, Agege), you'll likely pass through Mile 2. From here, you can easily find transport directly into Festac Town.

• Ikeja Along/Under Bridge: For those coming from Ikeja and surrounding areas, buses to Mile 2 are always available here.

• Local Festac Keke Napep Parks: Within Festac Town itself, almost every street corner or cluster of shops will have Keke Napep operators ready to take you to the mall.

Safety and Travel Tips

• Plan Your Journey: Especially during peak hours (morning and evening rush), traffic can be heavy. Give yourself enough time.

• Confirm Fares: Always ask for the fare before you enter a commercial bus or Keke Napep to avoid arguments.

• Watch Your Belongings: Lagos is generally safe, but pickpocketing can occur in crowded buses or markets. Keep your phone and wallet secure.

• Use Reputable Ride-Hailing Services: If opting for Uber or Bolt, ensure the driver and vehicle details match what's on your app.

• Stay Aware of Your Surroundings: Pay attention to where you are, especially if it's your first time in the area.

• Ask for Directions (if needed): If you get lost, don't hesitate to ask locals for help. Most Nigerians are friendly and willing to assist.

• Mall Security: Festival Mall has its own security personnel. If you feel unsafe or have an issue within the mall, approach them or the Information Desk.

• Cash is King: While some vendors accept cashless payments, it's always good to have smaller denominations of cash for transport fares and smaller purchases.

Festival Mall is a fantastic place to shop, dine, and relax. Knowing where the Information Desk is and how to get there will ensure you have a stress-free and enjoyable visit. Happy exploring!

Recommended Reads

• Where is Oshodi Located in Lagos? LGA, Landmarks & Transport Guide

• Where is CMS Marina Located in Lagos? LGA, Landmarks & Transport Guide

• Where is Ikorodu Located in Lagos? LGA, Landmarks & Transport Guide